Online Live Chat Sales & Support
TRUST IT offers a best in class online live chat solution for your website helping you increase sales and improve customer service. Just as a physical retail outlet (bricks & morter store) cannot do without a sales representative on the floor, your website should not risk losing customers and sales by not integrating our online live chat solution.
Monitor Website Traffic in Real Time
As an added benefit, our online live chat solution enables you to monitor traffic on your website in real-time. You can see:
- How many people are on your site
- What page they are on
- How long they have been on the site and time since their last click
- What IP and hostname they originated from
- What computer platform (PC/Mac), operating system, browser
- and Much more...
Proactive Chat Session
Close online sales with visitors who hesitate on product pages or in the shopping cart by inviting them to a live chat with a product specialist. By monitoring where the visitor is on your website, you can decide when to proactively send them a request to initiate a live chat session with one of your trained sales represetatives. You can also create rules based on the number of pages viewed or time spent on the site or even a specific page to atuomatically prompt your visitor to chat live with a product specialist.
Increase E-Commerce Conversions
Increase your average order value by cross-selling or upselling complementary products or accessories. You can also use this to convince your visitors to purchase a product they have visited on your site but not added to the cart. This will also serve to improve the customer experience and build customer loyalty.
Improve Customer Confidence
Build customer confidence and trust by showing them that a live agent is a click away. Online live chat solutions provide your customers with an increased sense of security and confidence encouraging them to complete the purchase on your website.
Live Chat Data
Our online live chat solution also records transcripts of chat sessions, takes messages when no operator is available for a live chat, records refering sites, page visits, paths, and search keywords. More reasons to add the TRUST IT online live chat solution to your website.
Web based & Desktop Administration
You can manage all of the above features and much more from anywhere in the world using a web based solution and/or by installing a small application on your Windows based PC.
- Small business pricing
- One time installation and setup cost
- No recurring payments
- Increase sales
- Shorten the sales cycle
- Increase customer confidence
- Unlimited agents
- Unlimited departments (sales, support, etc.)
